Terms of Service

Access may be accepted only by a person authorized to bind the named business. Accounts are invite-only. Users must provide accurate information, protect authentication methods, use assigned roles, and promptly report suspected unauthorized access.

The service helps an authorized business find and manage potential revenue-recovery opportunities, prepare controlled actions, record human decisions, coordinate handoffs, and reconcile evidence. It is not a CRM replacement, legal or financial advice, a collection agency, or a promise that any opportunity will convert, book, invoice, collect, or qualify as recovered revenue.

Features may be beta, incomplete, or changed. Simulation, controlled test, and live operation are distinct modes. A feature’s presence does not authorize live communication, a new data source, a new recovery family, or autonomous action.

The client must have lawful authority to provide data and direct each approved use; identify source, cohort, fields, channels, suppression rules, consent status, quiet hours, and outcome systems; maintain accurate records; designate qualified primary and backup responders; review decisions promptly; fulfill accepted handoffs; and notify the service operator of corrections, complaints, opt-outs, refunds, reversals, disputes, and access changes.

Users may not access another organization, bypass controls, upload unlawfully obtained data, misrepresent consent, contact suppressed people, use the service for unlawful discrimination or deception, introduce malicious code, probe security without authorization, resell access without agreement, or use generated material without the required human review.

Each party must protect the other party’s confidential information and use it only for the relationship. Client data remains subject to the client’s rights and instructions described in the applicable agreement and data-processing addendum. Security obligations, subprocessors, incident cooperation, return, deletion, and retention must be stated in approved contract documents.

Fees, term, included services, usage limits, and payment terms belong in an executed order form or pilot agreement. The service may depend on client systems and third-party infrastructure that can change or fail. Material changes affecting an active agreement will be handled under that agreement.

Access may be suspended to protect people, data, systems, legal compliance, or service integrity, including for security risk, unlawful use, missing authorization, unresolved complaints, or nonpayment under an executed agreement. Termination, data return, deletion, transition assistance, and surviving obligations must follow the applicable agreement and approved retention schedule.

Warranty disclaimers, service levels, liability caps and exclusions, indemnities, governing law, venue, dispute process, notices, and insurance allocation require qualified counsel and must be resolved in the effective version. No wording in this draft supplies those terms.

The effective agreement should address assignment, subcontracting, force majeure, export and sanctions compliance, waiver, severability, order of precedence, amendments, electronic acceptance, and the entire agreement. If an executed agreement conflicts with these public terms, its order-of-precedence clause controls.